While we do our very best to ship all plants promptly and well packaged, we are not responsible for US Postal Service delays.
In the rare case you do experience a delay and the loss of your order, please contact us right away with any photos of the effected plant(s) and we will arrange replacement at our discretion.
Thank you for your understanding during this pandemic as we are all doing our best to ensure you are satisfied but sometimes things are just out of our hands.
We unfortunately do not ship to any US territories. We only ship within the continental United States, excluding Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.
We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided. Contact our customer care team with any questions.
We’re unable to deliver to P.O. boxes because our shipping partners.
Unfortunately, we cannot process international orders via our shopping cart at this time.
If you would like to arrange a special order, please contact us here.
We can only offer non-perishable items to Canada (electronics, lights,pumps etc.).
We can not ship animals, plants, leaves, substrates or other natural items at this time.
At this time we use USPS Priority International flat rate (medium & large). You can find more information about rates to your area here.
For large orders please contact us and we can arrange the best price based on dimensions of your order.
If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock, but we are more then happy to provide a full refund or help you choose another item.
We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us as soon as possible.
When your order is shipped from our location, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
Yes, you can ship your frogs to a FedEx delivery location and the rest of the order to your home.
Most of our packages are shipped by USPS. However, some extremely large packages may be delivered by an alternative carrier. For more information, please contact us.
No, delivery confirmation is all that is needed.
Yes, and if you really want to make sure we understand what you would like…. contact us