The world is a crazy place… and we understand that accidents can happen ,it’s what we do now that matters and at Froskr our goal is your satisfaction. If there is a problem with your order or you are not completely happy with your purchase, you may return it within 30 days for a refund, a credit on your account or an exchange for another item of the same price. We will do whatever it takes to make it right.
Please note: Shortage, discrepancy or damage in a shipment must be reported within 3 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.
To ensure full credit, please keep in mind these important points when returning an item.
*Following items cannot be returned: Live animals, Live Plants
It is the customer’s responsibility to properly pack, ship and insure the contents of all returned packages using a traceable ground shipping method.
All returns must be authorized to be returned. To obtain a Return Authorization Number click here and complete the form.
Product(s) should be:
Returned within 30 days from shipping date,
In good condition, in original packaging with all printed materials, parts and accessories and the UPC Code on the exterior, and
Received in sellable condition.
Shipping charges are refunded only when the wrong product was shipped or product was defective upon arrival.
All returns will be inspected and must be 100% complete.
All free items included with a specific product purchase must be returned as well to receive credit.
When buy in case, but return less than case quantity, the refund price will be calculated using next higher price level.
It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Froskr.
All authorized returned items are subject to restocking fee.
Skylights & equipment carry manufacturer’s warranty. Please contact the manufacturer for technical issues or repair.
*No returns can be made on clearance sale items and special/custom orders; these are considered final sales.
Credit will always be issued to the same credit card to which they were charged.
We will issue a refund within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
LIVE PLANTS
Have an Issue with Your Plant Order?
Due to the sensitive nature of plants, issues should only be submitted for dead or heavily damaged plants.
Froskr requests the following when reaching out about a plant order issue:
Please contact us within 72 hours of delivery – send your order number and a brief description of what’s wrong to info@froskr.com Please indicate if you’d like store credit, a reship, or a refund if your claim is approved.
